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Compliments, Comments, Concerns and Complaints

NHS Norfolk and Waveney Clinical Commissioning Group (CCG) is committed to responding to all comments and concerns raised by patients living in the Norfolk and Waveney area about the care and support they receive.

The CCG investigates and record compliments, complaints, comments and concerns from patients and members of the public. This process allows for an overarching awareness of all local issues and concerns, and for the opportunity of shared learning alongside our colleagues at other Clinical Commissioning Groups in Norfolk.

All comments and concerns are initially handled by the Complaints Team. You van view our complaint policy here. To contact our complaints team:

Tel: 01603 595857

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Address: NHS Norfolk and Waveney Clinical Commissioning Group, Lakeside 400, Old Chapel Way, Broadland Business Park, Thorpe St Andrew, Norwich, NR7 0WG. During the coronavirus pandemic please call or email as letters may not be opened as often as we'd like during this time, due to very few staff being office-based.

If you need to raise issues about the care you receive from your doctor (GP), dentist, pharmacy or optician please contact NHS England.

Tel: 0300 311 22 33

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Address: NHS England, PO Box 16738, Redditch, B97 9PT

Generic Enquiries

If you have a generic enquiry, then you can contact us by:

Emailing: This email address is being protected from spambots. You need JavaScript enabled to view it.

Calling: 01603 257000

Writing to:

NHS Norfolk and Waveney CCG
Lakeside 400
Old Chapel Way
Broadland Business Park
Thorpe St Andrew
Norwich
Norfolk
NR7 0WG
During the coronavirus pandemic please call or email as letters may not be opened as often as we'd like during this time. Due to very few staff being office-based. 

Media enquiries

For media enquiries please email This email address is being protected from spambots. You need JavaScript enabled to view it.

Or call 07867136669 (Please note this duty mobile number is for members of the media with an urgent enquiry only.  We are unable to answer general enquiries or patient enquiries about the COVID-19 vaccination programme via this number).

Freedom of information

Before making a Freedom of Information (FOI) request please read the guidance from the Information Commissioners Office and Check the website archive

To make an FOI request please email This email address is being protected from spambots. You need JavaScript enabled to view it.

Social Media

You will find Norfolk and Waveney CCG on the following social media platforms:

Facebook

Twitter

YouTube

Instagram

LinkedIn

If you find useful content on one of our web pages we’d encourage you to share it using the sharing icon on each page.

Locality Office addresses 

Great Yarmouth and Waveney

Beccles House, 1 Common Lane North, Beccles, NR34 9BN

Telephone | 01502 719500

During the coronavirus pandemic please call or email as letters may not be opened as often as we'd like during this time. Due to very few staff being office-based. 

West Norfolk

Kings Court, Chapel Street, King's Lynn, PE30 1EL

Telephone | 01553 666900 

During the coronavirus pandemic please call or email as letters may not be opened as often as we'd like during this time. Due to very few staff being office-based.

The CCGs latest news and events

In The News

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Many of our GP websites now use a platform called Footfall from @SiliconPractice. FootFall is designed to help pat… https://t.co/XUEAAOwcO3


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Huge thanks to all our amazing women across #Norfolk & #NorthSuffolk for their contribution, commitment and dedicat… https://t.co/z5jlBc8ahN


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This week's @NorfolkCC parents event is Thursday afternoon between 4pm and 5pm. Free tickets can be reserved here… https://t.co/Eqng0VQMWS


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RT @ccs_nhst: A huge thank you to all our dedicated & hard-working #CovidVaccination teams working over the weekend to deliver more life-sa…


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📣Calling all unpaid/unknown carers in Norfolk & Waveney Register your details at https://t.co/SuTZeYT3Qi or call 0… https://t.co/efZ9XMlvB8


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Thanks Huw, great news indeed. https://t.co/sBfKoOt2EB


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I was very down but the guy who spoke to me...got me through the very low stage of my life." Weekly support from… https://t.co/qiz0TGsDy0


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RT @NSFTtweets: Women make up 78 per cent of people in health and care. Today, on International Women's Day, NHS Chief People Officer, Prer…


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RT @NHSEngland: 'I encourage you to ask questions to your doctors.' @BritishBakeOff Star @BegumNadiya is backing an NHS #COVIDVaccine driv…


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RT @NHSEngland: 'I encourage you to ask questions to your doctors.' @BritishBakeOff Star @BegumNadiya is backing an NHS #COVIDVaccine driv…