Contact Us
Compliments, Comments, Concerns and Complaints
NHS Norfolk and Waveney Clinical Commissioning Group (CCG) is committed to responding to all comments and concerns raised by patients living in the Norfolk and Waveney area about the care and support they receive.
The CCG investigates and record compliments, complaints, comments and concerns from patients and members of the public. This process allows for an overarching awareness of all local issues and concerns, and for the opportunity of shared learning alongside our colleagues at other Clinical Commissioning Groups in Norfolk.
All comments and concerns are initially handled by the Complaints Team. You van view our complaint policy here. To contact our complaints team:
Tel: 01603 595857
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Address: NHS Norfolk and Waveney Clinical Commissioning Group, Lakeside 400, Old Chapel Way, Broadland Business Park, Thorpe St Andrew, Norwich, NR7 0WG. During the coronavirus pandemic please call or email as letters may not be opened as often as we'd like during this time, due to very few staff being office-based.
If you need to raise issues about the care you receive from your doctor (GP), dentist, pharmacy or optician please contact NHS England.
Tel: 0300 311 22 33
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Address: NHS England, PO Box 16738, Redditch, B97 9PT
Generic Enquiries
If you have a generic enquiry, then you can contact us by:
Emailing: This email address is being protected from spambots. You need JavaScript enabled to view it.
Calling: 01603 595857
Writing to:
Media enquiries
For media enquiries please email This email address is being protected from spambots. You need JavaScript enabled to view it.
Or call 07867136669 (Please note this duty mobile number is for members of the media with an urgent enquiry only. We are unable to answer general enquiries or patient enquiries about the COVID-19 vaccination programme via this number).
Freedom of information
Before making a Freedom of Information (FOI) request please read the guidance from the Information Commissioners Office and Check the website archive.
To make an FOI request please email This email address is being protected from spambots. You need JavaScript enabled to view it.
Social Media
You will find Norfolk and Waveney CCG on the following social media platforms:
If you find useful content on one of our web pages we’d encourage you to share it using the sharing icon on each page.
Locality Office addresses
Great Yarmouth and Waveney
Beccles House, 1 Common Lane North, Beccles, NR34 9BN
Telephone | 01502 719500
During the coronavirus pandemic please call or email as letters may not be opened as often as we'd like during this time. Due to very few staff being office-based.
West Norfolk
Kings Court, Chapel Street, King's Lynn, PE30 1EL
Telephone | 01553 666900
During the coronavirus pandemic please call or email as letters may not be opened as often as we'd like during this time. Due to very few staff being office-based.