Coronavirus (COVID-19)

Staying up to date 

To stay up to date with the latest local news on coronavirus please visit our news page

What you need to do: 

  1. Stay at home
  2. Only go outside for food, health reasons or essential work
  3. Stay 2 meters (6ft) away from other people
  4. Wash your hands as soon as you get home

Anyone can spread the virus.

More information and resources 

Supporting your mental health and wellbeing

You can find information on how to look after your well-being during the COVID-19 outbreak on Wellbeing Norfolk and Suffolk website.

Looking after your physical health

  1. Stay active at home with tips from Active Norfolk plus telephone service coaching here
  2. Top tips from Keep Moving Suffolk
  3. Home exercise tips and fitness guides from NHS England
  4. If you have symptoms of coronavirus go to NHS 111 online
  5. If you want to get medical advice about anything else, start by getting some advice from home
  6. If you get asked to go to a GP practice you might be asked to attend somewhere different, more information here
  7. If you need over the counter medicines such as hayfever or pain relief medication please continue to buy these when you go shopping, more information here
  8. If you need to order repeat prescriptions please only do so when you have seven days medication left, more information here  
  9. Sign up to the NHS App, this can help you with things like ordering repeat prescriptions, checking your symptoms or booking appointments
  10. If you are registered with a practice in Great Yarmouth and Waveney, or with either St James Surgery or Southgates and the Woottons surgeries in Kings Lynn you can get your repeat prescriptions from our prescription ordering direct service   

Helping children and young people understand coronavirus

Information for carers

National guidance can be found on the Carers UK website. Local guidance can be found here for Norfolk, and here for Suffolk.

Information for people with learning disabilities

Information in other languages

What the CCG is doing to support frontline services

All staff in the CCG have been redeployed from their usual work to support frontline clinical services during the Coronavirus pandemic. For example some are working with GP practices to help them install new IT for online or video consultations, supporting GP practices to contact patients at most risk, clinically-trained staff are helping in local NHS Trusts (for example to help plan discharging people from hospital). 

This means that from March 2020 most of the normal CCG work to commission or transform services is paused.

The CCG has cancelled the majority of meetings that involve wider partners. Remaining meetings will be held virtually to reduce the risks of transmission to NHS and partner staff.

We would always wish our Governing Body meetings in public to proceed as planned but we support entirely the national guidelines on social distancing. We are therefore holding Governing Body meetings by internal NHS videoconferencing, however members of the public are welcome to ask questions by This email address is being protected from spambots. You need JavaScript enabled to view it..

Agendas and timings for meetings can be found here.


Healthwatch COVID-19 Survey

Healthwatch Norfolk Take the survey 

Healthwatch Suffolk Take the survey

Updates on what the NHS is doing locally

Personal Cyber Security

Cyber Aware is the UK government's advice on how to stay secure online during coronavirus.

Many of us are spending more time online. Keep yourself and your family secure by following our advice. Follow this link (It's safe)

Guide Dogs

New phone line launched to support you during the coronavirus outbreak.

Guide Dogs are providing answers and information for people with sight loss and their families during the coronavirus outbreak. They can help you identify ways to continue living actively, independently, and well, refer you to their other services or help you access services by other providers. Please call 0800 781 1444 between 9 am - 5 pm Monday to Friday.

Guide Dogs has changed the way it provides services in response to social distancing, with every channel being used flexibly to give you choice and access to expertise and advice promptly.  For example, Guide Dogs staff can now arrange to contact you regularly by phone to provide individual support through the social isolation period.  To access this and other services available, please call 0800 781 1444  between 9 am - 5 pm Monday to Friday or visit the website to find out more.

Deafblind customers who use BSL should contact Guide Dogs via the webpage, clicking on the SignVideo logo on the right hand side, or through a SignVideo app. This connects you to a SignVideo interpreter who will then connect to the information line.

Covid Protect

SummaCovid Protect logory

Covid Protect is a pioneering initiative developed by the NHS in Norfolk and Waveney which aims to support and protect people with the most medical need in our communities. Around 28,000 patients who are at higher risk of developing complications from coronavirus (Covid19) received letters from NHS Norfolk and Waveney Clinical Commissioning Group (CCG) in April asking them to report their health and symptoms on a daily basis via a dedicated, secure NHS portal using a unique code.

Patients are asked if they or anyone in their family is currently experiencing any coronavirus symptoms such as a cough or a fever. They are also asked if they have sufficient medicines and essential supplies such as food and whether they need any additional support. These daily updates help doctors identify quickly which patients are in need of additional medical or social support.  Patients without access to the internet have been asked to encourage a family member or friend to do this for them over the phone if they are not isolating with them.

CCG staff are phoning those people who are not using the portal. They may be unable to use the service or be experiencing technical problems – or they might not wish to participate. In any case, the staff callers are there to help. 

Identifying people who would benefit the most 

The CCG has sent letters to patients in high risk groups, including those who have received an organ transplant, patients with severe chronic obstructive pulmonary disease (COPD) or severe asthma who have been admitted to hospital in the last 12 months, and those taking immune suppressant medications. 

The people chosen were identified as part of the Government’s coronavirus shielding initiative together with some identified by their GP as being in most need. This is happening across most GP practices in Norfolk and Waveney.

Alongside the letters, patients were sent a brochure explaining that they have been identified as being at greater risk of becoming unwell if they catch coronavirus.  The brochure provides useful information about how to self-isolate, the importance of hand washing and social distancing, support with daily living and the importance of keeping in touch with friends and family and accessing medical care.

Patients are also reminded that help is also available from: or by calling 0800 028 8327, the Government’s dedicated helpline.

The CCG letters are in addition to the letters that patients may have already received from either local councils or the NHS.  It is another way that the local NHS and local councils are working together to keep people as safe and well as possible.

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