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Coronavirus Test and Trace

Follow this advice if you're told by the NHS Test and Trace service that you've been in contact with a person who has coronavirus (COVID-19).

Stay at home for 14 days

If you're told you've been in contact with a person who has coronavirus:

• stay at home (self-isolate) for 14 days from the day you were last in contact with the person – it can take up to 14 days for symptoms to appear
• do not leave your home for any reason – if you need food or medicine, order it online or by phone, or ask friends and family to drop it off at your home • do not have visitors in your home, including friends and family – except for essential care
• try to avoid contact with anyone you live with as much as possible
• people you live with do not need to self-isolate if you do not have symptoms If you live with someone at higher risk from coronavirus, try to arrange for them to stay with friends or family for 14 days. If you have to stay in the same home together, read about how to avoid spreading coronavirus to people you live with.

How NHS Test and Trace will contact you

You'll be contacted by email, text or phone.

Text messages will come from the NHS. Calls will come from 0300 0135000. Children under 18 will be contacted by phone wherever possible and asked for their parent or guardian's permission to continue the call. You'll be asked to sign in to the NHS Test and Trace contact tracing website at https://contact-tracing.phe.gov.uk. If you cannot use the contact tracing website, they will call you.

Important The NHS Test and Trace service will not:
• ask for bank details or payments • ask for details of any other accounts, such as social media
• ask you to set up a password or PIN number over the phone
• ask you to call a premium rate number, such as those starting 09 or 087

To find out if you are eligible to be tested below. 

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