Coronavirus (COVID-19)

Staying up to date 

To stay up to date with the latest local news on coronavirus please visit our news page

For the latest on COVID-19 testing arrangements. Visit Norfolk or Suffolk according to where you live.

More information and resources 

Please visit this page

For COVID-related information in a variety of languages on the Suffolk County Council website please see here.

The CCG has also had some key COVID-related documents translated into common languages. You will find them here.

Below are some videos hosted by the BBC in some common languages telling you what you can and cannot do during the lockdown.

In Urdu 


In Punjabi 



In Tamil



In Sylheti



In Gujarati


Since the beginning of the COVID-19 pandemic, the focus of the CCG has been to support front-line services to effectively manage coronavirus-related patient care and to maintain routine healthcare services.

Many of the CCG's staff have changed their roles either partly or fully and across all levels to assist with services such as: 

  • Organisation and delivery of PPE equipment 
  • Contacting shielding patients to offer support
  • Rolling out and supporting IT solutions to enable digital consultation and booking
  • Clinical operations
  • Immunisation
  • Extended POD functions
  • Post-vaccination observation support 
  • Clinically-trained staff are also helping in local NHS Trusts and GP Surgeries

The CCG has cancelled the majority of meetings that involve wider partners. The remaining meetings have been held virtually to reduce the risk of transmission of the virus to NHS and partner staff.

We would always wish our Governing Body meetings in public to proceed as planned but we support entirely the national guidelines on social distancing. We are therefore holding Governing Body and Primary Care Commissioning meetings by NHS videoconferencing some of these are streamed through our YouTube Channel, members of the public are encouraged to join us for these meetings and are welcome to This email address is being protected from spambots. You need JavaScript enabled to view it..

Agendas and timings for meetings can be found here



As you find yourself recovering from COVID-19 you may still be coming to terms with the impact the virus has had on both your body and mind.

These changes should get better over time, some may take longer than others, but there are things you can do to help.

Your COVID Recovery helps you to understand what has happened and what you might expect as part of your recovery. 

Visit the Your COVID Recovery website.


New phone line launched to support you during the coronavirus outbreak.

Guide Dogs are providing answers and information for people with sight loss and their families during the coronavirus outbreak. They can help you identify ways to continue living actively, independently, and well, refer you to their other services or help you access services by other providers. Please call 0800 781 1444 between 9 am - 5 pm Monday to Friday.

Guide Dogs has changed the way it provides services in response to social distancing, with every channel being used flexibly to give you choice and access to expertise and advice promptly.  For example, Guide Dogs staff can now arrange to contact you regularly by phone to provide individual support through the social isolation period.  To access this and other services available, please call 0800 781 1444  between 9 am - 5 pm Monday to Friday or visit the website to find out more.

Deafblind customers who use BSL should contact Guide Dogs via the webpage, clicking on the SignVideo logo on the right hand side, or through a SignVideo app. This connects you to a SignVideo interpreter who will then connect to the information line.

You can read the recent newsletter from our partners Opening Doors here

National guidance can be found on the Carers UK website. Local guidance can be found here for Norfolk, and here for Suffolk.

  1. Stay active at home with tips from Active Norfolk plus telephone service coaching here
  2. Top tips from Keep Moving Suffolk
  3. Home exercise tips and fitness guides from NHS England

You can find information on how to look after your well-being during the COVID-19 outbreak on Wellbeing Norfolk and Suffolk website.

If you are vulnerable or at risk and need help with shopping, medication or other essential supplies, please call 0808 196 3646 (8am to 8pm).  

The Government is committed to supporting local councils and voluntary sector organisations to respond to those who have specific support needs and requirements during the COVID-19 pandemic. Details of the support and advice available can be found here:   

The updated shielding guidance should not affect any social care or support you were receiving prior to the start of shielding.  

Individuals should continue to contact their local council if they have any ongoing social care needs.  

New guidance as at 17 December 2021 from NHSE on self-isolating 

Cyber Aware is the UK government's advice on how to stay secure online during coronavirus.

Many of us are spending more time online. Keep yourself and your family secure by following our advice. Follow this link (It's safe)

For advice from BOC watch this short video

NWCCG has been asking local people their concerns about the Covid Vaccination programme and developing myth buster and FAQ documents to support the national information. 



The CCGs latest news and events

In The News

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NHS Norfolk & Waveney CCG

This Mental Health Awareness Week, we want everyone to know that they can reach out to the NHS Wellbeing Service if…

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💙#COVID19Vaccine supply is reduced at the moment across the country 💙Supply is likely to increase again in the com…

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2/2 Ja Jūs neesat reģistrēts pie vietējā ārsta, sazinieties ar vai…

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1/2 This post in Latvian is for patients in West Norfolk & contains Covid-19 info. 📢 Ja Jūs dzīvojat West Norfolk…

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Jei nesate registruotas su vietiniu gydytoju susisiekite arba arba…

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1/2 This post is in Lithuanian for patients in West Norfolk. It contains info on Covid-19. 📢 Jei esate vWest Norfo…

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2/2 Jeśli nie jesteś zarejestrowany u lekarza rodzinnego, skontaktuj się z: lub…

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1/2 This post in Polish is for patients in West Norfolk. It contains Covid-19 info. Jeśli mieszkasz w West Norfolk…

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2/2 Если вы не зарегистрированы у местного терапевта, обратитесь к: или…

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2/2 Если вы не зарегистрированы у местного терапевта, обратитесь к: или…