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Prescription Ordering Direct Service (POD)

What is POD and how do I contact them?

The Prescription Ordering Direct (POD) service enables patients to call a dedicated number to speak to an experienced call handler when needing to reorder a repeat prescription.

Lines are open 8am-4:30pm Monday-Friday (excluding bank holidays). Please note Mondays are the busiest day for ordering prescriptions please bear with us

For Great Yarmouth and Waveney - Tel 01502 718615

For West Norfolk - Tel 01553 605728

There are currently 14 practices using the POD service in the Great Yarmouth and Waveney area and 2 in West Norfolk. If your practice is not listed below please do not contact the POD team.

You can view the practices currently using the POD service by clicking on the boxes below:

  • Great Yarmouth and Waveney
    • Bungay Medical Practice
    • High Street Surgery
    • The Beaches (formerly Central Surgery and Gorleston Medical Centre)
    • Kirkley Mill Surgery
    • The Park Surgery
    • The Millwood Partnership
    • East Norfolk Medical Practice
    • The Nelson Medical Practice
    • Bridge Road Surgery
    • Solebay Surgery
    • Alexander Road and Crestview Surgeries
    • Andaman Surgery
    • Rosedale Surgery 
    • Victoria Road Surgery (from 7 October 2020)
  • West Norfolk
    • St James Surgery
    • South Gates and The Woottons


Are there other ways to order?

You can order repeat medication online through the POD. Please visit and complete the electronic form.


What happens when I contact you?

Once the patient has given their consent, the call handler can electronically access the patient's clinical record and process the prescription request, confirming the items you would like to order. We do not accept requests for ‘everything’ and each item needs to be confirmed separately.

It is really important that you get in touch with the POD team when you only have ten days left of your medication. Check your medication cupboard before ordering.  Please don’t order ‘just in case’. If you need medications in the future, you will still be able to request them.

We can synchronise your medication for you. Count up your medication before you call us, and we can issue you a one-off prescription to bring your medications in line, so you haven’t got to contact us multiple times.

You may be asked to confirm whether you have stopped taking any medications, so we can keep your repeat list up to date.

We will confirm the number of items you have ordered and which pharmacy you would like them to be sent to. Your electronic prescription will be sent through to the GP for signing, then to your nominated pharmacy to dispense your medication.

There are circumstances where POD will not be able to deal with your request, such as; changing personal details, providing clinical advice, and changing or updating your repeat list as per hospital discharge or consultant documentation (this is not an exhaustive list). In this case, we will ask you to contact your practice directly in the usual way.


Can someone else order for me?

Yes, to allow a representative to order repeat medication on your behalf via the POD please complete this form and return to your GP Practice for addition to your records.

We will need to speak to the patient the first time of ordering, so POD can gain consent to access their medical record. If we cannot gain consent, we cannot process the order.

The POD service will not take repeat prescription orders from a third party representative without documented consent added to your medical records. This is to protect your confidentiality.


Withdrawing your consent

You are able to withdraw your consent at any point by contacting NHS Norfolk and Waveney CCG POD service:

To withdraw consent. If you live in the Great Yarmouth and Waveney area please phone 01502 718615.

To withdraw consent. If you live in the West Norfolk area please phone 01553 605728.

More info for Great Yarmouth and Waveney 

More info for West Norfolk 


Easy Read

To view Easy Read versions of the above documents click on the links below:

Easy Read (Great Yarmouth and Waveney)

Easy Read (West Norfolk)


Foreign Language Leaflets

For West Norfolk




For Great Yarmouth and Waveney




We value your thoughts and opinions on this service. If you have feedback about the POD you can give it here.

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