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Norfolk and Waveney Health and Care Partnership chosen to take part in CQC review

The Norfolk and Waveney Health and Care Partnership (STP) has been selected by the CQC to share our best practices and learnings during the Covid-19 pandemic. We are among 11 STPs that have been asked to contribute. Further information can be seen on the CQC website

As a system we are pleased to have been approached to share our learnings and good practices during the covid-19 pandemic.

Throughout the pandemic there has been increased partnership working across all NHS organisations, social care and both the county and district councils.

Our hospitals, community trusts and mental health trusts have made incredible efforts to treat as many people as possible despite the restrictions necessary. They are now working to increase their services as soon as possible even though the pandemic is still ongoing.

Our GP practices transformed the way they work, such as introducing zones or dedicated buildings where people who have covid symptoms could be treated, and they have rapidly introduced online consultations to help patients get the advice they need as soon as possible.

In order to support and protect patients with the most medical need in our communities a pioneering initiative developed by the NHS in Norfolk and Waveney called Covid Protect was launched. Patients were asked to record their health symptoms on a regular basis via a portal or through specially trained call handlers and nearly 23,000 patients have been assisted through this scheme.

A priority has been support for care homes. This has included infection, prevention and control training, clinical advice and support around staff and resident testing. To date, 35% of care homes in Norfolk have had an outbreak, which is the lowest rate in the East of England, and below the national average.

We have been able to supply more than 623,000 items of PPE to GP surgeries, care homes, patient transport organisations and care providers. We have also been able to utilise diagnostic facilities available at the UEA and Norfolk and Norwich University Hospital NHS Foundation Trust meaning that we could offer local testing to both staff and patients across Norfolk not only closer to home but process results quickly. To date this service has delivered more than 45,000 tests locally.

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