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If you need urgent medical care this Bank Holiday, think NHS 111

The NHS in Norfolk and Waveney is reminding people that healthcare services, including the minor injuries unit and the walk-in centre, will continue to support patients over the Bank holiday weekend.

The best way to get the medical help you need is to think NHS 111 first. Phone NHS 111 or visit 111.nhs.uk for anything that feels urgent, or if you are unsure what to do. They can direct you to the most appropriate place and even book you a time slot for a GP consultation or A&E if necessary. In life-threatening emergencies dial 999.

Check your medicine cabinet has the basics, like antiseptic cream, plasters, antacid, and painkillers.


Many pharmacies are open over bank holidays and weekends so make the most of the pharmacist’s clinical skills and expertise rather than wait for minor health concerns to get worse.

Pharmacists are qualified healthcare professionals who can offer advice on how to manage a range of minor health concerns, such as, coughs and colds, sore throats, tummy troubles, aches and pains, and many more. If your symptoms suggest it’s something more serious, they will direct you to the right service.

The NHS Walk-In Centre at Rouen House on Rouen Road, Norwich, is open between 7am and 9pm every day. The nurse-led centre can help with a range of minor illness and injuries, including minor cuts and wounds, strains and sprains, skin complaints etc. You will be triaged at the front door and then treated or signposted elsewhere if necessary.

The Minor Injuries Unit (MIU) based at Cromer Hospital on Mill Road is open seven days-a-week, including Bank Holidays, from 8am to 7.45pm. Patients can receive treatment for minor injuries such as minor wounds, burns or simple fractures. The unit is able to advise over the phone if your injury is suitable for the MIU, please call 01603 646230.

Dr Anoop Dhesi, Chair of NHS Norfolk and Waveney Clinical Commissioning Group, said: “Our local NHS services will be available to those who need them over the Bank Holiday weekend.

“If you have minor health concerns like a tummy bug, sore throat or a cough, pop into your local pharmacy where they’ll be able to give you advice.

 “For more urgent concerns, or if you or someone in your household has Coronavirus symptoms, call NHS 111 or visit the 111 website. But if you have a health emergency, call 999.”

A list of pharmacies in Norfolk and Waveney that will be open over the Bank Holiday weekend can be found on the NHS website.

If you or any member of your household has coronavirus symptoms please do not attend any NHS services in-person – call NHS 111 if you need urgent care or don’t know what to do.

Most people with coronavirus do not need to see a doctor but should follow NHS advice to self-isolate and treat symptoms with rest and sleep, drinking plenty of water and taking paracetamol.

For further information see below

A list of pharmacies that are open over the Bank Holiday can be found at https://www.england.nhs.uk/east-of-england/nhs-england-and-nhs-improvement-east-of-englands-work/pharmacy-information/

NHS Walk-in Centre at Rouen Road, Norwich http://www.norwichwalkincentre.co.uk/

Cromer Minor Injuries Unit https://www.nnuh.nhs.uk/departments/cromer-minor-injuries-unit/

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