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Norfolk Safeguarding Adults Board review - Statement from Melanie Craig, Chief Executive of NHS Norfolk and Waveney CCG

Responding to the publication of the Norfolk Safeguarding Adults Board independent review, Melanie Craig, chief executive of NHS Norfolk and Waveney Clinical Commissioning Group (CCG), said:

“No one can read the report without being shocked and saddened. My thoughts are with Ben’s family and the families of the other patients named. The care these three vulnerable people received fell well below what they had a right and expectation to receive.

“For all the checks and changes we insisted Jeesal Cawston Park made and the repeated interventions from a number of organisations, the hospital did not maintain improvements and failed to provide consistently safe, high-quality care. Alongside Jeesal and its staff, we also had a duty of care to ensure patients were well looked after and for that I am truly sorry and apologise.

“We accept in full the report recommendations that relate to our role as commissioner, and have already made many of the changes including more detailed checks on the progress of vulnerable adults placed in care settings.”

Notes to Editors


  • Jeesal Cawston Park has now closed. All patients have been found new homes either in a supported setting back in the community or in other appropriate inpatient accommodation.
  • In the last three years 70 Norfolk and Waveney inpatients with a learning disability or related condition, have been discharged from a hospital to live back in the community at home in, or in other supported residential settings in Norfolk and Waveney.
  • Today there are 13 people with a learning disability in specialist hospitals with inpatient places commissioned by NWCCG.
  • There is now an expanded team of five specialist learning disability nurses employed by NWCCG, whose job it is to support the scrutiny and safety of vulnerable adults placed in inpatient settings.
  • Inpatient learning disability beds in a hospital setting are commissioned by NWCCG. Most community and residential homes for people with a learning disability are commissioned by Norfolk County Council, with a few by the CCG. Sometimes both share funding the extra support that vulnerable adults need to be able to live in the community.
  • NWCCG and Norfolk County Council are committed to further integrating their services and will be introducing:
  • Joint multi-disciplinary teams alongside pooled NCC and NWCCG funding to improve the discharge of learning disability patients from hospital
  • Joint safeguarding teams
  • In addition to NWCCG’s expanded 7-day crisis support service for people in crisis or at risk of crisis, to prevent or reduce the likelihood of someone being admitted to hospital.


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