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Free NHS-commissioned digital mental health service available to Adults in Norfolk and Waveney

Qwell, delivered by Kooth, has been commissioned by NHS Norfolk and Waveney CCG to provide adults, aged 26 and over, with free and confidential digital mental health support. With no waiting list or thresholds to meet, Qwell is available immediately via and is accessible 24 hours a day, seven days a week.

Children and young adults aged 11 to 25 have already benefited from being able to access the service.

Qwell provides a welcoming place to access non-judgemental professional help for any mental health concern, as and when needed. The service is designed to work alongside other NHS commissioned services within the established mental health pathways. Once registered, adults can access Qwell via any internet connected device such as a laptop, smartphone or tablet.

Counselling and wellbeing support sessions, including one-on-one sessions with fully trained and qualified practitioners run from midday to 10pm on weekdays and from 6pm to 10pm at weekends. Appointments can be booked in advance or accessed as a drop-in instant text-based chats. There is no referral needed from a health professional, no waiting lists and no criteria needed to meet to qualify for support.

As well as counselling, Self-help articles, forums, and discussion boards are also available - with content that is age appropriate, pre-moderated and clinically approved. Qwell can also be used by adults to keep an online journal and track their wellbeing via an interactive goal tracker.

Dr Ardyn Ross, a GP at Coastal Villages Practice and the Clinical Lead for mental health across Norfolk and Waveney, said: The Covid-19 pandemic has sharpened the focus of many on the importance of our emotional wellbeing and mental health and we’re pleased that adults in Norfolk and Waveney will now have access to this fantastic free tool which offers online counselling sessions, chat functions and a wealth of support material.

“We want to ensure that accessing mental health support is as easy and convenient as possible. The online nature of Qwell, and its partner Kooth for young people, means that everyone can get advice in a way that is most suitable for them, at a time that is convenient for them. We urge people to seek help when they need it and to use this valuable resource.”

Sir Norman Lamb, Chair of Kooth’s Advisory Board commented: “The implications of the pandemic have further increased the need to ensure that every adult - and child - in the UK has access to safe and accessible mental health support outside of the normal 9-5. After all, we are acutely aware that early intervention and treatment can have a significantly positive impact on an adult’s mental health prognosis and may prevent problems from becoming worse.


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