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South Norfolk GP practices have the lowest rate of missed appointments in the country

NHS staff want to thank patients who have prioritised attending their GP appointment or who have let their practice know when they can’t make it.

Practices in South Norfolk, which are now participating in supportive Primary Care Networks, had the lowest rate of missed GP appointments in England in November 2019 at 3.2%, according to NHS Digital data.

Across England, there are around 307 million appointments scheduled with GPs, nurses and other practice clinicians every year and 5% - 15.4 million - are missed without enough notice to invite other patients. 

On average these appointments cost £30 which adds up to £216 million  - this would pay for over 2,000 more full time GPs or 58,220 hip replacements or 8,424 more full time community nurses. 

Dr Kate Grantham, GP and Clinical Director of Kett’s Oak Primary Care Network in South Norfolk, said: “Practices have been offering appointments at an extended range of days of the week and times of day to help patients book appointments which are most convenient for them. 

“Practices are also using digital technology to help patients book and cancel appointments more flexibly. We are all really grateful to our patients for valuing their appointments with us and using all the new and old methods for cancelling appointments they can’t make. 

“We may not need as much notice as you think, so if you realise you can’t come, do please let us know, we will be very grateful and so will the person who gets your slot.”

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