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Winter hardship support

Give Your NHS a Hand - Keep WarmFind out what support is out there to help you through winter and make sure you’re receiving all the help that you’re entitled to.

There are grants, benefits and sources of advice available to make your home more energy efficient, improve your heating or help with bills.

Fuel and energy support

  • Most people born before 6 October 1954 get the Winter Fuel Payment, an annual tax-free payment to help with heating costs. To find out more about this, ring the Winter Fuel Payment helpline on 0800 731 0160.

  • Check if you are eligible for inclusion on the Priority Services Register operated by your water and power supplier. This means you can get extra help and support if there’s a power cut. 

  • Auriga services provides information on how to register with your energy or utility provider and any funding or support they give to those in financial difficulties.


Financial Help

No one should be hungry or cold this winter.

If you need help paying the bills, are worried about the cost of food or cannot afford to heat your home, you may be able to get support. 

The Citizen's Advice Bureau have pulled together a page of useful debt advice information for those who are struggling to pay their fuel bills. Visit their Grants and Benefits to Help you Pay Your Energy Bills page for infromation on who is eligible and who to apply.

You can also find information on benefits entitlement, search for a grant, get help for energy and water bills, as well as other support and information at Fighting UK Poverty - Turn2us.

Find local support in Norfolk and Waveney

Find information on finances, food, practical and emotional support, and keeping warm in Norfolk:

The Norfolk County Council webpages, Money and Benefits, also includes links to Norfolk Assistance scheme and Money Support service: Money and benefits - Norfolk County Council

If you live in Waveney, access information about Suffolk’s Assistance Scheme and links to local foodbanks at:


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